News & Events

News & Events


As financial services have become a much bigger percentage of the economy in the China, more interest, and capital, is being poured into improving financial services technology. Known as FinTech, there have bee...

News & Events

4 Reasons Why the Indian BPO Industry Rocks!!!

Outsourcing of various non-core services emerged as a mainstream business in the mid-1990s. Since then, the outsourcing industry, which later came to be known as business process outsourcing or BPO, has been th...

News & Events

How to outsource smart

Outsourcing is here to stay. There are various reasons why businesses may choose to outsource. Some outsource with an eye on maintaining their competitiveness through cost-effective operations. Some other busin...

News & Events

Google developing AI tech for the call centers.

In their recent Cloud Next conference held in San Francisco, Google announced that they’ve partnered with various companies in the AI, telecommunications, and cloud computing sectors to create an AI software fo...

News & Events

What magical 5 things Every Entrepreneur Needs to Get Right About the Customer Experience.

Each of us understands what it means to be disappointed by a poor customer experience or delighted by the employee who goes above and beyond. Given the potential upside, dumping money into the customer experien...

Closeup of a call center employee with headset at workplace
News & Events

5 Trends that will shape your brand’s customer support.

To keep customers happy and stay competitive, businesses should be able to embrace market innovations and new trends. That’s why every new year is always a good time to update the brand’s strategies and ensure ...

News & Events

Boost customer experience by improving data security.

A truly satisfying customer experience can build and cultivate trust among your consumers. One of the ways you can refine it is by ensuring the safety of your customers and their personal information as they en...

News & Events

Delivering excellent customer experience by going beyond good customer service.

The happier your customers are, the more willing they’d be to spend on your business. How then do you make them happy? Most business leaders think that customers’ happiness boils down to good customer suppo...

Customer service, human relationships, loyal customer, customer loyalty
News & Events

Excellent Customer service will transform your business….

Customer service–exceptional, consistent, customer-centered service–can transform your business more quickly than nearly any other advantage. Here’s why. The primary threat to a business today is th...

News & Events

Misconception about real time customer experience: Learn to do it the right way…

Real-time customer experience is a vital driver of growth. Acting in real-time, armed with the most up-to-date information about your customer, can hugely improve customer experience. To truly “do” real-time pr...